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OUL Direct - the online travel insurance specialists
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Below are some frequently asked questions. Click on a question to find the answer.

1.Does the insurance cover Swine Flu?
2.Can I contact OUL Direct by telephone?
3.When and How will I receive my Policy Documents from OUL Direct?
4.I have a pre-existing medical condition. Will this be covered under my OUL Direct Travel Policy?
5.I do not live in the UK and/or I am not a resident of the UK - can I get cover with OUL Direct?
6.What if I want to cancel my travel insurance policy?
7.How do I cancel my policy?
8.Do I need to take my travel insurance policy with me when I travel?
9.How do I make an amendment to a Policy I have already purchased?
10.Annual Multi Trip Policies - Can couples travel independently?
11.Annual Multi Trip Policies - Can children travel independently?
12.Annual Multi Trip Policies - How many days can each trip be and is there a maximum number of trips/days I can take in a year?
13.Annual Multi Trip Policies - What is the number of days winter sports covered when I have purchased an annual policy including winter sports?
14.Am I covered when I am pregnant?

Can I contact OUL Direct by telephone?

OUL Direct is dedicated to keeping your insurance costs to a minimum.
You can only buy insurance from OUL Direct online. We don't have huge and expensive call centres. The savings we make by keeping lean and mean are passed on to you by way of cheaper premiums with the added benefit that you don't have to waste valuable time listening to background music whilst waiting in telephone queues!

All policy documents are sent to you electronically by e-mail, saving on our postal costs, so that again we can pass these savings on to you.

We deal with all of your queries by e-mail, you e-mail us with your query or question and we guarantee to respond within 24 hours for queries received Monday to Thursday and by midnight Monday for queries received Friday to Sunday. If we don't we will send you a £10 Marks & Spencer gift voucher. How's that for putting our money where our mouth is??

We understand that this approach will not suit all, we accept that, but if you want quality insurance and the cheapest possible premiums and guaranteed service standards, then OUL Direct is the choice you should be making!
OUL Direct for all your travel insuranceOUL Direct for all your travel insuranceOUL Direct for all your travel insurance
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OUL Direct is a trading name of ONE Underwriting Ltd. ONE Underwriting Ltd - All rights reserved © 2007. Registered in England, Company No 05429313 ONE Underwriting Ltd is authorised and regulated by the Financial Services Authority - no. 471641 Registered Office: 1-4 Limes Court, Conduit Lane, Hoddesdon, Herts, EN11 8EP