Frequently Asked Questions about OUL Direct

OUL Direct insurance for all your holiday and travel needs

OUL Direct for all your travel insurance

OUL Direct - the online travel insurance specialists

Below are some frequently asked questions. Click on a question to find the answer.

1.	Does the insurance cover Swine Flu?
2.	Can I contact OUL Direct by telephone?
3.	When and How will I receive my Policy Documents from OUL Direct?
4.	I have a pre-existing medical condition. Will this be covered under my OUL Direct Travel Policy?
5.	I do not live in the UK and/or I am not a resident of the UK - can I get cover with OUL Direct?
6.	What if I want to cancel my travel insurance policy?
7.	How do I cancel my policy?
8.	Do I need to take my travel insurance policy with me when I travel?
9.	How do I make an amendment to a Policy I have already purchased?
10.	Annual Multi Trip Policies - Can couples travel independently?
11.	Annual Multi Trip Policies - Can children travel independently?
12.	Annual Multi Trip Policies - How many days can each trip be and is there a maximum number of trips/days I can take in a year?
13.	Annual Multi Trip Policies - What is the number of days winter sports covered when I have purchased an annual policy including winter sports?
14.	Am I covered when I am pregnant?

When and How will I receive my Policy Documents from OUL Direct?

Your policy documents will be e-mailed to you once you have completed your application. They usually arrive in your Inbox within a few minutes, but at busy times you should allow up to 24 hours.

TIP - if you haven't received your policy documents within 24 hours - check your Junk Mail inbox - there is a chance that your junk mail filters may have inadvertently sent these important documents to Junk Mail. This doesn't happen very often but it can happen!

Annual Multi Trip | Single Trip Travel | Important Information & Privacy Policy

OUL Direct is a trading name of ONE Underwriting Ltd. ONE Underwriting Ltd - All rights reserved © 2007. Registered in England, Company No 05429313 ONE Underwriting Ltd is authorised and regulated by the Financial Services Authority - no. 471641 Registered Office: 1-4 Limes Court, Conduit Lane, Hoddesdon, Herts, EN11 8EP