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Below are some frequently asked questions. Click on a question to find the answer.

1.Does the insurance cover Swine Flu?
2.Can I contact OUL Direct by telephone?
3.When and How will I receive my Policy Documents from OUL Direct?
4.I have a pre-existing medical condition. Will this be covered under my OUL Direct Travel Policy?
5.I do not live in the UK and/or I am not a resident of the UK - can I get cover with OUL Direct?
6.What if I want to cancel my travel insurance policy?
7.How do I cancel my policy?
8.Do I need to take my travel insurance policy with me when I travel?
9.How do I make an amendment to a Policy I have already purchased?
10.Annual Multi Trip Policies - Can couples travel independently?
11.Annual Multi Trip Policies - Can children travel independently?
12.Annual Multi Trip Policies - How many days can each trip be and is there a maximum number of trips/days I can take in a year?
13.Annual Multi Trip Policies - What is the number of days winter sports covered when I have purchased an annual policy including winter sports?
14.Am I covered when I am pregnant?

I have a pre-existing medical condition. Will this be covered under my OUL Direct Travel Policy?

Single Trip, Annual Multi Trip, and Backpacker policies exclude pre-existing or re-occurring medical conditions. You should also be aware that this also applies to pre-existing conditions of close relatives or business associates on whome the travel plans depend.

Over 65's Travel Insurance does cover certain medical conditions. There is also a health check line to contact to obtain underwriters terms and conditions. Please see the policy wording for full details. You will be asked a declaration of health with the option to contact the healthcheck line when obtaining a quote.
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OUL Direct is a trading name of ONE Underwriting Ltd. ONE Underwriting Ltd - All rights reserved © 2007. Registered in England, Company No 05429313 ONE Underwriting Ltd is authorised and regulated by the Financial Services Authority - no. 471641 Registered Office: 1-4 Limes Court, Conduit Lane, Hoddesdon, Herts, EN11 8EP