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Below are some frequently asked questions. Click on a question to find the answer.

1.Does the insurance cover Swine Flu?
2.Can I contact OUL Direct by telephone?
3.When and How will I receive my Policy Documents from OUL Direct?
4.I have a pre-existing medical condition. Will this be covered under my OUL Direct Travel Policy?
5.I do not live in the UK and/or I am not a resident of the UK - can I get cover with OUL Direct?
6.What if I want to cancel my travel insurance policy?
7.How do I cancel my policy?
8.Do I need to take my travel insurance policy with me when I travel?
9.How do I make an amendment to a Policy I have already purchased?
10.Annual Multi Trip Policies - Can couples travel independently?
11.Annual Multi Trip Policies - Can children travel independently?
12.Annual Multi Trip Policies - How many days can each trip be and is there a maximum number of trips/days I can take in a year?
13.Annual Multi Trip Policies - What is the number of days winter sports covered when I have purchased an annual policy including winter sports?
14.Am I covered when I am pregnant?

How do I make an amendment to a Policy I have already purchased?

E-Mail OUL Direct at mail@ouldirect.com, confirming that you wish to amend your policy and provide the following information (remember amendments made to the policy after 14 days are subject to a £10 administration charge):

  • Policy Number
  • Date you purchased the policy
  • The amendments you wish to make


    • Remember, we guarantee to respond within 24 hours for queries received Monday to Thursday and by midnight Monday for queries received Friday to Sunday. If we don't we will send you a £10 Marks & Spencer gift voucher.
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    OUL Direct is a trading name of ONE Underwriting Ltd. ONE Underwriting Ltd - All rights reserved © 2007. Registered in England, Company No 05429313 ONE Underwriting Ltd is authorised and regulated by the Financial Services Authority - no. 471641 Registered Office: 1-4 Limes Court, Conduit Lane, Hoddesdon, Herts, EN11 8EP