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Below are some frequently asked questions. Click on a question to find the answer.

1.Does the insurance cover Swine Flu?
2.Can I contact OUL Direct by telephone?
3.When and How will I receive my Policy Documents from OUL Direct?
4.I have a pre-existing medical condition. Will this be covered under my OUL Direct Travel Policy?
5.I do not live in the UK and/or I am not a resident of the UK - can I get cover with OUL Direct?
6.What if I want to cancel my travel insurance policy?
7.How do I cancel my policy?
8.Do I need to take my travel insurance policy with me when I travel?
9.How do I make an amendment to a Policy I have already purchased?
10.Annual Multi Trip Policies - Can couples travel independently?
11.Annual Multi Trip Policies - Can children travel independently?
12.Annual Multi Trip Policies - How many days can each trip be and is there a maximum number of trips/days I can take in a year?
13.Annual Multi Trip Policies - What is the number of days winter sports covered when I have purchased an annual policy including winter sports?
14.Am I covered when I am pregnant?

Am I covered when I am pregnant?

There are terms and conditions relating to pregnancy under the policy. They are:

Section C, Personal Accident will not cover claims in respect of claims arising from pregnancy.

Under Section A, Cancellation or Curtailment and Section B, Medical and Other Expenses we will not cover claims arising from pregnancy where the period of the trip terminates less than 16 weeks before the date of delivery as estimated by a Hospital or Registered Medical Practitioner. However where the insurance has been effected prior to confirmation of the pregnancy by such Hospital or Registered Medical practitioner and in the event of You effecting immediate cancellation of the trip upon receipt of such confirmation We will indemnify You under Section A.

N.B. - Important. If you have an Annual Insurance policy, regarding the second part of exclusion 7. above ('however where the insurance has been effected prior to confirmation of pregnancy...') It must be noted that each time you book a trip the insurance is considered to become effective again at this date and expire when you return to the UK, then remains dormant until you book another trip, therefore this part of the exclusion would only apply to any trips that you have booked and the insurance was effective before you discovered you were pregnant.
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OUL Direct is a trading name of ONE Underwriting Ltd. ONE Underwriting Ltd - All rights reserved © 2007. Registered in England, Company No 05429313 ONE Underwriting Ltd is authorised and regulated by the Financial Services Authority - no. 471641 Registered Office: 1-4 Limes Court, Conduit Lane, Hoddesdon, Herts, EN11 8EP