Customer Log In

We are currently in the process of changing our insurer. While this work continues, we have temporarily paused sales of new policies. Existing policies are unaffected, and we can assist with policy queries or amendments as normal either over the telephone or via your customer login.

Whilst we are making these changes we have partnered with JustTravelCover.com, where you should be able to find suitable cover from a panel of insurers.

We are still here to help

If you already have cover in place you can still log in to download your policy documents.

If you have an existing policy and have a query or need to get in touch please email us at help@ouldirect.com

If you need to make a claim please use the contact details in your policy wording, or visit our claims page to find out more. Claims Information »