Coronavirus Information: Unfortunately, the policy will not provide cover for cancellation in the event that the Foreign and Commonwealth Office have advised against travel. However, insurers are looking at claims on a case by case basis, you can download a claims form on the following link:

More information about claims for something related to COVID19, FCO travel advice or border restrictions

Making a claim

If you wish to make a claim, please download the appropriate form and fill it in accurately. Send your completed form, along with any supporting documentation to the claims company.

If you wish to speak to a claims handler by phone please call 0203 829 3817 (Monday to Friday 8am to 8pm, Saturdays 9am to 1pm). You can also visit for more information.

In the event of medical emergency abroad please call + 44 (0) 203 829 3818.