Coronavirus Information: Unfortunately, the policy will not provide cover for cancellation in the event that the Foreign and Commonwealth Office have advised against travel. However, insurers are looking at claims on a case by case basis, you can download a claims form on the following link:

More information about claims for something related to COVID19, FCO travel advice or border restrictions

Making a claim

If you wish to make a claim, please download the appropriate form and fill it in accurately. Send your completed form, along with any supporting documentation to the claims company.

If you wish to speak to a claims handler by phone please call 0203 829 3817 (Monday to Friday 8am to 8pm, Saturdays 9am to 1pm).

In the event of medical emergency abroad please call + 44 (0) 203 829 3818.