Making a claim
Policies purchased on or after 21 December 2015
If you wish to make a claim, please download the appropriate form and fill it in accurately. Send your completed form, along with any supporting documentation to the claims company.
If you wish to speak to a claims handler by phone please call 0203 829 3817 (Monday to Friday 8am to 8pm, Saturdays 9am to 1pm).
In the event of medical emergency abroad please call 0044 (0) 203 829 3818.
Policies purchased before 21 December 2015
Please call the claims company on 020 8865 3066 to obtain a claim form.
In the event of medical emergency abroad please call 0044 (0)208 865 3067.